Privacy Policy for Northlake Plumbing Repair, LLC
This Privacy Notice (“Notice”) applies to personal data Northlake Plumbing Repair, LLC and any of its related companies or affiliates (collectively, “Northlake Plumbing,” “we,” “us,” or “our”) collects. This Notice also covers rights and choices related to your personal data.
Data We Collect
We collect data about you in different ways, including:
- Directly from you: This happens when you book services, sign up for our emails, apply for a job, or contact us.
- Automatically: This includes through cookies, server logs, and other tools on our website or apps.
- From other sources: These can include our affiliates, vendors, publicly available sources, and other companies.
The table below provides examples of the data we collect and how we use it:
| Context | Types of Personal Data Collected | Primary Purpose for Collection |
| Service Booking & Account Registration | Name, contact information (phone, email, billing, shipping address), and credit or debit card information. | To perform our contract to provide plumbing products or services, complete transactions, offer account functionalities (easy checkout, saved preferences, purchase history), and bill you. |
| Client Information | Name and contact information of our clients and their employees. | To communicate with clients about business activities, such as projects, services, and billing. |
| Website Use & Technology | Data about your interaction with our websites (links clicked, data entered into online forms), IP address, referring website, and device data. | To ensure our websites operate correctly, understand how you interact with them, gather analytics, improve our services, and detect/prevent fraud. Where required by law, this is based on your consent. |
| Targeted Advertising | Data collected over time and across other websites through tracking technology (e.g., cookies or pixels) placed by third parties. | To serve ads tailored to your interests, including ads about our services. Some websites may ask for your consent or provide an opt-out option. |
| Email Interactions | Data about when you open our emails, click on links/banners, or make purchases after receiving an email. | To improve our services by understanding how you engage with our communications. |
| Job Applicants | Information needed to process your application, which may include your social security number. | To evaluate your application, consider you for other positions, and comply with legal requirements for applicant data collection. |
| Feedback/Support | Name, email, and other content you share when providing feedback or contacting us for support. | To reply to your requests and assess/develop our services. |
| Mailing List/Surveys | Email or postal address (for mailing list) and data you share through surveys. | To share information about our products and services and increase our understanding of your opinions. |
| Partner Promotion | Data provided as part of co-branded promotions with other companies. | To fulfill our promotions. |
How We Use Data
In addition to the primary purposes listed above, we also use data to:
- Identify you when you visit our sites or call our offices.
- Improve or create services and products, streamline checkouts, and conduct analytics.
- Connect with you (e.g., addressing your requests, inquiries, or feedback).
- Market our products or services and those of our business partners.
- Find and prevent malicious, deceptive, fraudulent, or illegal activity (including security incidents).
- Enforce our policies and agreements, and debug/fix errors.
- Comply with legal or regulatory obligations.
- Establish or exercise our rights and defend against legal claims.
- Manage our relationships and for other administrative purposes.
We will not attempt to reidentify deidentified personal data, except to test our deidentification methods.
How We Share Data
We may share your personal data in the following situations:
- Affiliates and Acquisitions: We may share data with our affiliates (e.g., parent company, subsidiaries) or with an acquirer/potential acquirer if our company, business, or assets are sold or involved in bankruptcy.
- Legal Compliance and Disclosures: We may share data to cooperate with law enforcement, comply with a legal process, establish or exercise our rights, or defend against legal claims. We may also share data to investigate or act on possible illegal activities, threats to safety, or violations of our policies.
- Public: If you post comments or reviews on public forums on our websites, what you share may be publicly available.
- Service Providers: We may share your data with third-party service providers who help us run our website, manage customer records, process payments, fulfill orders, and provide technical support.
- Professional Services: We may share personal data with our professional service providers, such as auditors or lawyers.
- With Your Consent: We may share your data with third parties when you consent or direct us to.
We do not sell personal information for money. We may engage in behavioral-based advertising. Please see the Your Choices section for how to opt-out.
Your Choices
Some jurisdictions provide you with rights regarding your personal data:
- Access: You may request access to your personal data or confirmation that we have data about you. In limited cases, you may ask to receive your data in a portable, machine-readable form.
- Change: You may ask us to correct inaccurate or incomplete data.
- Deletion: You may ask us to delete your personal data. We will grant such a request if required by law, but note that we may need to keep some data to comply with legal obligations, resolve disputes, or for other necessary business purposes.
- Opt-out of Sharing for Targeted Advertising: You may opt-out of browser-based targeted advertising on banners presented on our websites or by broadcasting the Global Privacy Control signal from your device. Note that if you change browsers or devices, you will need to re-select your opt-out choice.
- Online Tracking: We do not recognize the “Do Not Track” signal.
- Promotional Emails/Texts: You can unsubscribe from promotional emails by following the instructions at the bottom of the email. You can opt-out of future promotional text messages by replying “STOP.” We may still send you service-related communications.
Not all of these rights are absolute, and we may limit or deny some requests if permitted or required by law. We will not discriminate against individuals who exercise their privacy rights.
Submitting Requests
You may exercise your rights or contact us with questions by sending an email to: northlakeplumbingrepair@gmail.com
Please include the nature of your request (e.g., delete my personal data, get a copy of my personal data, or unsubscribe from marketing communications) and your identifying information.
We will require you to prove your identity, which we may verify by phone call or email. If you disagree with our denial of a request, you may appeal our decision by contacting us with the subject line “Appeal.”
How We Protect and Retain Data
While we use reasonable efforts to protect your personal data, no method of internet transmission or electronic storage is fully secure. We will notify you electronically, in writing, or by phone if we are required to inform you about a security incident.
We keep your personal data only for as long as necessary to fulfil the purposes in this Notice, unless a longer retention period is required or permitted by law (e.g., for legal, accounting, or reporting requirements).
Third-Party Applications/Websites
We may provide links to third-party content or services that we do not own or operate. We have no control over the privacy practices of those third parties. Please review their privacy notices for details on their practices.
Changes To This Privacy Notice
We may change our Notice and privacy practices from time to time by posting a new notice on our website. Any material changes in a new notice will apply to data that we collect after the new updated and effective date.
Contact Information
If you have questions, comments, or complaints about our privacy practices, or if you need to access this Notice in a different form due to a disability, please contact us.
Email: northlakeplumbingrepair@gmail.com